For no apparent reason, some of my friends have been bugging me to write a post about McDonald’s in Banting, just to show that Banting is a fast-developing town. Below is a map that will guide you to Banting Business Centre, which is too new that it’s not shown on the aging Google Maps. Just follow the directions there, and the destination would be on your left.
Since it has already been many months since I’ve dined here (I usually prefer the drive-thru), I was really hoping that the service has improved, and there would be no such silly mistakes as:
- Forgetting to issue a receipt (drive-thru)
- Packing the wrong stuff to a customer
- Forgetting packets of chilli sauce for take-away orders
- Extremely slow service
I have no idea why this outlet practices this system, in which:
- The cashier keys in an order for customer 1, then pushes the customer’s tray aside;
- Keys in an order for customer 2, then does the same thing;
- Repeat steps 1-2 for customer 3;
- And then 2 employees (or more) would work on the 3 customers’ orders simultaneously.
While this system may be more efficient for the workers to work on 3 orders simultaneously, it keeps the 4th customer waiting (along with everyone in the line), and if you’re customer 1, God bless you! Once in a while, they would screw up a customer’s order by packing the wrong stuff. I’m not sure whether or not McDonald’s Banting is the only McDonald’s outlet in Malaysia that does this, but many of us in Banting agree that this is the SLOWEST McDonald’s, at least in Klang Valley!
It could be that the place is understaffed. Only 2 worked in the kitchen, 4 in the cashier-cum-food preparation, 1 for drive-thru. This was 4pm, although I know that by dinner time, there would be 2 persons handling the drive-thru, otherwise someone might report to Hitz.fm that we have a major traffic jam leading to McDonald’s Banting!
At least for KFC, a cashier would key in an order for a customer, and then would go straight into working on the order. This simple system keeps the service time of each customer consistent, and that orders would not mess up.
Thank God I was customer #2 today, but guess my waiting time? I would be rather pissed, if it weren’t for an adorable cashier Fieza who worked on my order.
The interior deco was rather unique, and at one corner there’s a small “playground” for your kids, and a small section that can accommodate larger crowds or celebrations. I reckon it could fit around 20+ people.
There’s an open-air section for smokers or for those simply prefer the cool night breeze.
When it first opened, there were so many houseflies that I ended up writing – in their feedback form – that this place would fail it’s cleanliness tests by Majlis Daerah Kuala Langat, unless they install some of these stuff to kill the bugs. It’s nice to see they listened, and installed not 1, but 4 of these. Occasionally you would still see a few houseflies, but nothing serious.
When will we Malaysians learn to be more civic minded like the Japanese? I recall taking the Japanese high-school students for a tour around KL, and they would clear up their own tables as they leave.
If not for the small sign there, I would not have noticed that they’ve finally installed the “Holy Grail” of cafes and restaurants: Wi-Fi! Alright, now there’s 4 places that I know of offering wireless Internet connectivity.